Refund policy

At Pran Clothing Studio, we take pride in offering thoughtfully designed, high-quality garments. However, if you are not completely satisfied with your purchase, please review our return policy below.

1. Return Window

Returns are accepted within 7 days from the date of delivery.
Any return requests made after this period will not be considered.

2. Return Request Process

All return requests must be initiated through our official website.
Returns sent directly to the billing or shipping address without prior approval will not be accepted.

If you face any issues while submitting your request online, you may contact us via:
📧 Email: pranclothingstudio@gmail.com
📱 WhatsApp: +91 88245 87640

3. Product Condition Requirements

To be eligible for a return, the product must:

  • Be unused, unworn, and unwashed
  • Have all original tags attached
  • Be in its original condition and packaging

4. Proof of Purchase

A valid billing receipt or proof of purchase must be provided when requesting a return.

5. Reason for Return

Customers are required to clearly state the reason for return.

In case of a defect, damage, or incorrect product, you must:

  • Upload clear photographs of the issue while raising the return request

6. Submission of Photos & Order Details

If you are unable to upload images via the website:

While requesting a return via email or WhatsApp, it is mandatory to mention your Order ID along with the attached images/videos.

7. Refund Policy (Store Credits Only)

Upon successful return and approval, customers will receive store credits equivalent to the value of the returned product.

  • No cash refunds or bank transfers will be provided under any circumstances
  • Store credits can be used for future purchases on the Pran Clothing Studio website

8. Return Shipping Charges

The courier/shipping charges for returning the product will be borne by the customer.
Pran Clothing Studio does not provide return pickup or reimburse shipping costs.

9. Important Notes

  • Returns will be approved only after review and verification by our team
  • Products that do not meet the above criteria will not be eligible for return